SHIPPING & RETURNS

SHIPPING POLICY

Update!!!!!! (4-30-2019)

Great news everyone! We now offer FREE shipping on all items (except fish)! Order as much NorthFin, Seachem or Omega One products as you like and pay NO SHIPPING FEE!!!!!

Shipping charge on all fish orders will change to exact amount of the shipping cost. Example...if it costs $12.55 to ship, that's what you will pay. We will contact you and send a PayPal invoice for the shipping fee after your order destination cost is determined. Once we receive your payment, we will ship your fish. We will still use all the same materials packing your fish (insulation, water treatment chemicals and heat packs when appropriate.)

We will be using UPS and or USPS (depending on destination) for all shipments of fish. Next day/2nd day/Priority shipping will be used accordingly.  All fish will be quarantined for 48 hours prior to shipping to ensure they will be healthy for travel.  If you need a specific arrival date, please add information in the comment box and we will do our best to accommodate.

Shipping of dry goods (food and accessories) will be shipped USPS.

​​RETURN & EXCHANGE POLICY​

In the unfortunate event of a DOA (Dead on arrival) please contact us within 2 hours of receiving your shipment.  We will use the UPS/USPS tracking log to confirm time of delivery.  Please email a photo of the fish in the shipping bag.   We can then offer a replacement, or a credit to be used on a future purchase or a refund (less shipping), at our discretion.  We value every customer and will make sure your experience is the best it can be.

 

All other unopened returns (dry goods) will have a 14 day return period. Please inform us by email that you will be returning the item, and upon receiving item, we will issue a credit (less shipping) in the form of the original payment. You are responsible for the return shipping costs.

© 2017 Windy City Tropicals

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